Zero Chaos Club

At some point, every founder becomes their own worst-paid employee.

The inbox. The scheduling. The invoices that still haven't been chased. The supplier who went quiet three days ago. None of this requires your expertise - it just requires your time, and it's taking far more of it than it should.

I'm Simona. I've managed operations on multi-million-pound construction sites and helped founders build purpose-driven brands from the ground up. Whether you're running a wellness business or a trades operation, I take the back office off your plate so you can get back to the work only you can do.

“
★★★★★
"Simona is so organised and reliable that she didn't just tidy my inbox, but actually gave me my brain space back."
Sarah J.-Founder, Plant-Based Skincare
Simona Viskontaite, Executive Virtual Assistant based in London
Simona Viskontaite, Executive Virtual Assistant based in London
Simona Viskontaite, Executive Virtual Assistant based in London

What happens when you get in touch

Virtual assistant and operations support for London founders and UK construction businesses. Inbox management, project coordination, subcontractor chasing, and back-office systems - handled so you don't have to.

01

Tell me what's breaking

Book a free 15-minute call. No prep needed. Just tell me where things are slipping and what's eating your evenings.

02

I map what to take off your plate

After the call I send a proposal built around your actual workload - not a generic package. You'll know exactly what gets handled and what it costs.

03

You get your time back

Contract signed, deposit secured. Most clients are handing over tasks within 48 hours. The chaos doesn't stop - it just stops being yours.

Book a free 15-minute call   →
Specialist Support

Turning strategy into execution.

What I handle so you don't have to

Inbox and diary management

Your inbox is the first thing you open and the last thing you close. I triage, filter, and draft responses so you're only touching the messages that genuinely need you - not the ones that just happened to land there.

Email triageCalendar managementMeeting prepContractor liaisonDocument formatting

Operations and project management

When a project has too many moving parts to track in your head, things slip quietly. I keep the coordination running - milestones tracked, stakeholders updated, nothing falling through without someone noticing.

Milestone trackingProcess documentationNotion / Trello Stakeholder coordination

Subcontractor and supplier chasing

A supplier who's gone quiet can stall an entire job. I follow up firmly enough to get an answer and carefully enough not to torch the relationship - because I've spent years doing exactly this on construction sites.

Quote follow-upsSupplier accountabilitySubcontractor communicationsDelivery coordination

Invoice and payment tracking

Late invoices rarely chase themselves. I raise them promptly and follow up on overdue payments with the kind of persistence that's professional enough not to lose you a client, but consistent enough to actually get you paid.

Invoice raisingPayment chasingOverdue trackingPayment reconciliation

Executive and launch support

A launch has a hundred moving parts and most of them don't announce themselves until something goes wrong. I coordinate the logistics - schedules, briefings, stakeholder updates - so the deadline lands without a last-minute scramble.

Research and briefingRetreat logisticsPresentation creationContent scheduling

Travel management

Flights, hotels, visas and detailed itineraries - handled. Eco and wellness-aligned options as standard, because that matters to my clients and it matters to me.

Flight and hotel bookingVisa supportRetreat logisticsDetailed itineraries

Not sure which service fits? Book a call and we'll work it out.

Tools & Systems

The tech stack I use to build systems, streamline your operations, and kill chaos.

Ready to hand it over?

Simona Viskontaite, Executive Virtual Assistant based in London
Finding your calm
What can a VA actually handle for me? +
Inbox and diary management, supplier and subcontractor chasing, invoicing and payment tracking, retreat and event logistics, systems documentation and launch support. Essentially anything operational that doesn't require your physical presence or specialist expertise.
How is my data kept secure? +
Zero Chaos Club is fully GDPR compliant. Professional password management tools are used throughout, and an NDA is available before we begin. Your client data is never entered into public AI models.
Do I have to commit to a monthly contract? +
No. Ad hoc support is available for one-off projects or busy periods. Most clients find that a retainer works better because it means staying ahead of your calendar rather than parachuting in when things are already chaotic.
How does billing work? +
Retainer packages are billed monthly in advance. Ad hoc work is invoiced on completion. All invoices are due within 7 days. A deposit is required before onboarding begins.
What happens to unused retainer hours? +
Unused hours don't roll over - retainer packages are priced on monthly availability, not just time spent. That said, the hours are rarely unused once we're properly set up and running.
How quickly can we get started? +
Once the discovery call is done and paperwork is signed, most clients are onboarded and offloading tasks within 48 hours.

Is VA Support the right fit for you?

Book a free 30-minute call.
Tell me what's taking up your time.

Most clients come in wanting fewer emails in their inbox. What they leave with is something quieter - a back office that runs without them, and processes that stay documented so nothing depends on their memory.

The call is 15 minutes. No prep, no pitch deck. Just tell me what's slipping and we'll work out whether I'm the right fit.

Book a free call →I typically respond to all enquiries within 24 business hours.

About

Hi, I'm Simona, London-based virtual assistant with 15 years across construction operations and founder support. Yoga-trained, plant-based, and equally at home on a building site or behind a wellness brand.

I’ve spent years in high-stakes administration - managing operations on £1M+ construction projects, keeping C-suite executives running and supporting founders building brands they actually believe in.

I trained as a yoga teacher in Rishikesh. I’ve backpacked across Asia for three years. I’m plant-based and I care about it. None of that stops me from being exactly the kind of operations partner a construction director or property developer needs - someone who’s been on site, understands the pace, and won’t need hand-holding.

I built Zero Chaos Club because the founders I admire most, whether they’re running a yoga studio or a trades business, were all losing the same thing - time. And time spent on admin is time not spent on the work that actually matters.

I work with a small number of clients at any one time. If you’re building something with purpose - green, ethical or just genuinely useful - tell me. It matters to me who I work with.

The Zero Chaos Club motto is simple

Your inbox shouldn't dictate your day. Your diary shouldn't own you. And your brilliant brain definitely shouldn't be formatting PowerPoints at midnight.

Momentum over perfectionism

Done is better than perfect. I value momentum over perfectionism. We get things moving. I help move you from "overwhelmed" to "total oversight."

Boundaries are beautiful

Weekends are sacred. Compassion beats the cult of constant productivity. If we're going to spend 40+ hours a month working together, we should actually like each other!

Powered by plants & purpose

I’m proudly plant-based and deeply passionate about sustainability. I have a special soft spot for founders building something kind, ethical or green.

Book free discovery call →
Off duty Simona

Three years on the road

Backpacking across Asia taught me more about logistics and adaptability than any office ever could. Next stop: South America with an open mind and comfortable shoes.

The plant-based mission

I’m obsessed with finding the best vegan food in every city I visit. Currently trying (and mostly failing) to recreate my favourite Taiwanese street dishes at home.

Protecting the peace

Burnout isn't a badge of honour. When I'm not organising your business, I'm grounding myself through yoga (YTT Rishikesh) and long walks so I can show up fully for you.

The values

Planet first

I run a paperless business and believe sustainability isn't optional. If you're building something green, ethical, or kind to the earth, we’ll get along well.

Good humans only

Life is too short for bad vibes. I choose clients I genuinely connect with, on projects that feel aligned. Mutual respect and healthy boundaries are my love language.

Forever curious

Whether it's mastering a new tech tool or finally perfecting the oat milk flat white, I never stop trying to do things better for my clients and myself.

Simona Viskontaite, Executive Virtual Assistant based in London

On a construction site in London, UK

Simona Viskontaite, Executive Virtual Assistant based in London

Gorgeous camel Al Pacino in Thar Desert, India

Simona Viskontaite, Executive Virtual Assistant based in London

Working in Busan, South Korea

What consistent support actually costs

No National Insurance. No pension. No sick pay. Just experienced operational support for the hours your business needs.

Why hire a VA?

You pay for the output, not the overhead. It’s the most efficient way to scale your operations without the complexities or costs associated with a traditional payroll.

  • No National Insurance
  • No pension contributions
  • No sick pay or holiday pay
  • No HR paperwork
15 years of experience, none of the employment admin.

How we work together

My support is designed to be seamless and predictable. I offer three retainer tiers built around consistent, dedicated support to ensure your business stays in flow.

This structure allows me to stay ahead of problems before they land on your desk, providing proactive oversight rather than just reactive task-completion.

Ad hoc support is available for one-off projects or seasonal busy periods - details are available on request.

Foundation

15 hours | £525/month

The right starting point if you've never had support before. Inbox, diary and essential coordination handled - so you can find out what it's like to start the week without a backlog already waiting.

Impact: Saves 5–10 hours a weekBest for: Business owners making their first hire of any kind.
BOOK A CALL
Most Popular

Growth

20 hours | £700/month

Beyond keeping up - this is staying ahead. Supplier chasing, proactive oversight and the kind of operational awareness that means problems get caught before they become yours to fix.

Impact: Saves 10–20 hours a weekBest for: Scaling founders who need reliable, proactive support.
BOOK A CALL

Accelerate

35 hours | £1,225/month

Full back-office coverage. You focus on the decisions that actually require you. I handle everything else, with monthly strategic reviews so nothing drifts.

Impact: Saves 20+ hours a weekBest for: Established founders ready to lead, not administrate
BOOK A CALL
Priority schedulingSystems auditMonthly syncsDirect contactNo hidden feesEvery retainer includesPriority schedulingSystems auditMonthly syncsDirect contactNo hidden feesEvery retainer includes
Ad-Hoc Support

The ad-hoc support is £45 per hour. 50% deposit required upfront to confirm scope, remaining 50% due upon project completion.

Retainer Packages

Each package requires a 3-month minimum commitment, followed by a rolling monthly contract that needs 1 month’s notice to cancel. Payment is due in full at the start of every cycle. Because I reserve time specifically for you to ensure availability, unused hours don't roll over. All calls and meetings count towards your monthly allowance and are charged at my hourly rate.

Privacy PolicyLast Updated: January 20261. Introduction
Welcome to Zero Chaos Club. We respect your privacy and are committed to protecting your personal data. This policy informs you how we look after your data when you visit our website (zerochaosclub.co.uk) and tells you about your privacy rights under UK GDPR.2. The Data We Collect
We may collect and process the following data:
- Identity Data: Name or username if provided via forms.
- Contact Data: Email address.
- Technical Data: IP address, browser type, and location (collected via cookies).3. Third-Party Data & Professional Confidentiality As a Virtual Operations Partner, Zero Chaos Club often processes data provided by our clients relating to their own customers, employees, or suppliers. We treat this data with the highest level of professional discretion:
- Data Processing: We act as a 'Data Processor' for any third-party information you share. We only access this data to perform tasks outlined in our agreement.
- Confidentiality: We maintain a 'Zero Chaos, Zero Leak' policy. All client credentials and records are stored in encrypted managers and are never shared.
- AI Usage: We do not input sensitive client data into public AI models. Any AI tools used for task efficiency are configured to ensure data remains private.4. How We Use Your Data
We only use your data for the following reasons:
- To respond to your inquiries via our contact forms.
- To send you club updates (only if you have opted in).
- To improve our website performance via analytics cookies.5. Lawful Basis
We process your data based on Consent (when you tick a box or accept cookies) and Legitimate Interest (to run and protect our club's digital presence).6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Typically, this is while you remain a member or until you request that we delete it.7. Your Legal Rights
Under UK law, you have the right to:
- Request access to your personal data.
- Request correction or erasure of your data.
- Object to processing or withdraw consent at any time.8. Sub-processors
We use trusted, encrypted platforms like Notion for project management and LastPass for secure storage. These tools are central to how we keep your business records isolated and safe.9. Service and Payment Terms
All payments are to be made in accordance with the agreed terms outlined in the service contract. Late payments may incur additional charges as specified. Prompt payment ensures we can keep your projects moving without interruption.10. Contact Us
If you have any questions about this policy, please contact us at: [email protected]

Zero Chaos Club: Terms of ServiceEffective Date: January 20261. Acceptance of Terms By accessing and using zerochaosclub.co.uk, you agree to be bound by these Terms of Service and all applicable laws and regulations in the United Kingdom.2. Intellectual Property The content, logo, and original "Zero Chaos" artwork on this site are the intellectual property of Zero Chaos Club. You may view and download material for personal, non-commercial use only.3. Membership Conduct As a member or user of this site, you agree to:Provide accurate information when using contact forms.Not use the site for any unlawful purpose.Respect the community values of the club. We reserve the right to terminate access for behavior deemed harmful or "chaotic" to our mission.4. Limitation of Liability Zero Chaos Club provides this website on an "as is" basis. While we strive for "zero chaos," we cannot guarantee the site will be 100% error-free or uninterrupted. We are not liable for any loss or damage resulting from your use of the site.5. Third-Party Links Our site may contain links to external services (like payment processors or social media). We are not responsible for the content or privacy practices of these external sites.6. Governing Law These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Accessibility StatementLast Updated: January 20261. Our Commitment Zero Chaos Club is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.2. Standards We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 level AA standards. This includes ensuring our colors have sufficient contrast and our site is navigable via keyboard.3. Known Issues As this is a creative site, some abstract design elements may occasionally pose challenges for screen readers. We are actively working to ensure all images have descriptive alternative text.4. Feedback & Contact We welcome your feedback on the accessibility of our website. If you encounter any barriers, please contact us: [email protected]

AI Usage PolicyI use Artificial Intelligence to assist with research, data organisation, and meeting summaries. This ensures I spend less time on admin and more time on high-level support for your business.Professional Standards
All final work is my own. I use Gemini and Claude to help brainstorm or structure documents, but I verify every fact, link, and vegan-specific detail myself. I don't provide unedited AI output. Whether I’m drafting a project schedule for a site or a newsletter for a studio, the final product is human-led.Data Security and Privacy
Your proprietary data stays private. I never input sensitive identifiers - such as names, addresses or client health forms - into AI prompts.Property/Trade Clients: Your site locations, tender details, and supplier costs remain confidential.Wellness Clients: Your students’ personal data is never used in an AI environment.Meeting Summaries
I use Notion AI to record and summarise our meetings so nothing gets missed.I will always ask for your consent before recording any call.Transcripts are stored in my secure Notion workspace and are not used to train public AI models.Your Choice
If you prefer that I don't use AI on your account at all, tell me. I’m happy to work entirely without these tools if that fits your business requirements.

Blog

Simona Viskontaite, Executive Virtual Assistant based in London
Simona Viskontaite, Executive Virtual Assistant based in London
Simona Viskontaite, Executive Virtual Assistant based in London
Virtual Assistant & Operations Partner

The admin is holding your
wellness brand back.

You started your business to make people feel better - not to spend Sunday nights chasing invoices and reformatting spreadsheets. That's where I come in.

Book a free 15-minute call →

Running a wellness brand is operationally complex in ways no one warns you about. You're managing retreats, suppliers, studio bookings, a product launch and a community inbox - often all at once, and often entirely alone.

The work that keeps your business running - the scheduling, the follow-ups, the logistics, the invoicing - doesn't stop because you've got a class to teach or a product shoot to prepare for. When it stacks up, it doesn't just eat your time. It eats your energy.

Zero Chaos Club handles the operations so founders of wellness brands can focus on the work that actually requires their expertise.

Who this is for

You're probably here because something is slipping.

You run a yoga studio, wellness practice, or plant-based brand and the admin has quietly become a second full-time job.

You're organising a retreat and the logistics - venues, suppliers, guest comms, dietary requirements - are pulling you away from designing the actual experience.

Your inbox is a disaster, your calendar gets double-booked, and you're the one doing all the supplier chasing because no one else is.

You know you need help but you're not ready to hire a full-time employee. You want someone experienced, reliable, and on-brand with the way you work.

What I handle

Operations support built for how wellness businesses actually run.

01

Inbox & Diary Management

Triage, filtering, and drafting responses. Your inbox should be a tool, not a source of daily dread. I handle the noise so you're only dealing with what genuinely needs you.

02

Retreat & Event Logistics

Venue research, supplier coordination, guest communications, dietary and accessibility requirements, itinerary building. The detail work that makes retreats run smoothly.

03

Supplier & Partner Chasing

Whether it's a packaging supplier, a studio hire, or a retreat caterer who's gone quiet - I follow up without you having to think about it, and without burning the relationship.

04

Invoice & Payment Tracking

Raising invoices, chasing overdue payments, reconciling what's been paid. Cash flow problems almost always start as admin problems.

05

Systems & Process Documentation

Building out your Notion workspace, documenting how things get done, creating SOPs so your business isn't entirely dependent on you being present for every decision.

06

Launch & Project Support

New product, new programme, new retreat series - coordinating moving parts, keeping stakeholders updated, making sure deadlines don't get missed quietly.

Sound familiar?

The things wellness founders tell me they're drowning in.

-

Spending evenings catching up on emails that should have been handled hours ago.

-

Manually chasing payment for every single invoice, every month.

-

Retreat logistics living entirely in your head with no proper system.

-

Double-booking yourself because your calendar has no real management.

-

Losing track of supplier quotes and following up weeks too late.

-

Doing your own travel booking and research instead of anything revenue-generating.

-

Having no documentation of how anything in your business actually works.

-

Working weekends because the week's admin never got finished.

"
Simona is so organised and reliable that she didn't just tidy my inbox, but actually gave me my brain space back.
Sarah J. - Founder, Plant-Based Skincare
Why Zero Chaos Club

Someone who actually understands your world.

I'm plant-based. I trained as a yoga teacher in Rishikesh. I've spent three years travelling across Asia. I care genuinely about sustainability, about purpose-driven business, and about the kind of founders who are trying to build something good.

I also spent 15 years in high-stakes operational environments - managing multi-million pound construction projects, supporting C-suite executives, keeping complex moving parts organised under pressure.

That combination of values and operational rigour is what makes the difference. I work with a small number of clients at any one time. That's deliberate. You get consistent, attentive support - not a ticketing system and a rotating team.

A VA who already knows the language

  • ✓ Understands retreat logistics and the suppliers involved
  • ✓ Knows what plant-based and ethical sourcing actually means in practice
  • ✓ Eco and wellness-aligned travel options as standard
  • ✓Familiar with the community-first communication style wellness brands need
  • ✓ Trained yoga teacher (YTT, Rishikesh) - no onboarding required on the basics
  • ✓Works paperless. GDPR compliant. Won't put your client data into public AI tools
Questions

What founders usually want to know.

Do I have to commit to a monthly retainer straight away? +
No. Ad hoc support is available for one-off projects or busy periods. That said, most wellness clients find that consistent retainer support makes a bigger difference - because I can stay ahead of your calendar and operations rather than parachuting in when things are already chaotic.
I run a small brand. Is this for businesses at my stage? +
Yes. The Foundation package (15 hours/month) is designed exactly for founders who are ready to hand over the basics and experience what consistent support actually feels like. You don't need to be a large operation to benefit from having someone reliable in your corner.
How does onboarding work? +
We start with a free 15-minute discovery call. If it's a good fit, I send a formal proposal, terms and onboarding documents. Once the contract is signed and the deposit secured, most clients are onboarded and offloading tasks within 48 hours.
Will you understand my brand's tone when handling communications? +
Yes. Onboarding includes a tone-of-voice briefing so any client-facing communications I draft reflect your brand, not a generic template. Wellness audiences are discerning - I know that.
Is my client data safe? +
Fully GDPR compliant. I use professional password management tools and am happy to sign an NDA before we begin. Your clients' personal data is never entered into public AI models.
Ready to hand it over?

Book a free 15-minute call. Tell me what's taking up your time.

We'll work out whether my systems are the right fit for your business.
No pressure, no pitch deck.

Book a free call →I typically respond to all enquiries within 24 business hours.
Virtual Assistant & Operations Partner

You're brilliant on the tools.

Quotes, invoices, supplier emails, scheduling, chasing payment - it's a full-time role sitting on top of the actual work. I handle the office so you can stay on site.

Book a free 15-minute call →

Most tradespeople don't lose work because they're bad at their trade. They lose it because the quote went out three days late, the invoice never got chased, or a supplier email got buried and a job stalled.

The paperwork side of a trades business is relentless. It doesn't pause when you're on a job, it doesn't care that you've been on site since seven, and it certainly doesn't sort itself out over the weekend. For a solo operator, it falls entirely on you - and it's quietly costing you time, money, and headspace every single week.

Zero Chaos Club handles the admin so tradespeople can focus on the work they're actually good at - and get paid properly for it.

Who this is for

You're good at the work.
The office side is another story.

You're a plumber, electrician, builder or general tradesperson running your own business and the admin has become a second job you never signed up for.

Quotes are sitting half-finished because you haven't had time to write them up properly, and you know you're losing jobs because of it.

You've got invoices out that haven't been paid and you keep meaning to chase them, but by the end of the day there's nothing left in the tank.

You're doing every single bit of scheduling, supplier chasing, and customer communication yourself — and it's eating the evenings and weekends you should be switching off.

What I handle

The admin that's eating your evenings, handled.

01

Quote & Proposal Writing

You give me the scope and the numbers. I write it up professionally, format it properly, and get it out to the client while the job is still fresh in their mind.

02

Invoice Raising & Payment Chasing

Invoices raised promptly, overdue payments chased without you having to think about it. Cash flow problems almost always start as admin problems.

03

Supplier & Subcontractor Chasing

I know how to chase a supplier who's gone quiet without burning the relationship. Delivery confirmations, quote follow-ups, and order tracking handled on your behalf.

04

Invoice & Payment Tracking

Jobs booked in, client confirmations sent, reminders managed. No more double-bookings, no more turning up to a job the client forgot about.

05

Customer Communications

Enquiry responses, job updates, follow-up messages after completion. Professionally handled in your tone so clients feel looked after without you typing a word.

06

Document & Process Organisation

Certificates, warranties, job records, compliance documents - filed properly so you can find them when you need them, not ten minutes before a site inspection.

Sound familiar?

The admin pile every tradesperson knows too well.

-

Quotes sitting half-written on your phone because there's no time to finish them properly after a full day on site.

-

Invoices that went out late, or didn't go out at all, because the job ran long and it slipped.

-

Chasing the same client for payment three times because no one else is doing it.

-

A supplier who went quiet mid-job and cost you two days waiting on materials.

-

Certificates and compliance documents scattered across your van, your phone, and three different email threads.

-

Spending Sunday evening doing the week's admin instead of actually switching off.

-

Losing a job to a competitor who just got their quote in first - not because they were better, but because they had someone handling the paperwork.

-

No system for anything, so every week starts from scratch and every busy period tips into chaos.

Why Zero Chaos Club

A VA who's actually been on a construction site.

Most virtual assistants have never set foot on a building site. They don't know what a snagging list is, they've never had to chase a groundworks subcontractor who's three days late, and they wouldn't know a RAMS document from a risk register.

I do. I spent years managing operations on multi-million pound construction projects - coordinating subcontractors, handling supplier relationships, keeping documentation tight, and making sure nothing slipped through the cracks under pressure.

That background means no lengthy onboarding, no explaining industry basics, and no cringing at an email going out to a client that sounds nothing like how trades businesses actually communicate. I already speak the language.

What that means in practice

  • ✓ Knows how to chase a subcontractor firmly without torching the relationship
  • ✓ Familiar with construction documentation - RAMS, O&M manuals, handover packs
  • ✓ Understands site schedules and why delays cascade
  • ✓ Writes quotes and client communications that sound professional without sounding corporate
  • ✓ Won't need hand-holding on industry context - just a brief and a login
  • ✓ GDPR compliant. NDA available. Your client and site data stays confidential.
Questions

What founders usually want to know.

I'm not an office business. Can a VA really help a tradesperson? +
Yes - and trades businesses arguably need admin support more than most. You're generating quotes, invoices, supplier orders and customer communications every single day, with no admin team behind you. The paperwork doesn't care that you've been on the tools since seven. A VA handles the office side so you can stay focused on the work that actually earns.
Will you understand how a trades business actually works? +
I've managed operations on multi-million pound construction projects. I know what a snagging list is, I've coordinated subcontractors under pressure, and I understand why a delayed materials delivery can cost you a week on site. No lengthy onboarding, no explaining industry basics.
I'm worried about someone else handling my client communications. What if it doesn't sound like me? +
Onboarding includes a tone briefing - how you talk to clients, what you'd never say, any phrases you use regularly. Anything going out under your name gets written to match how you actually communicate, not how a generic VA thinks a tradesperson should sound.
Do I have to commit to a monthly package? +
No. Ad hoc support is available for one-off projects or particularly heavy periods - end of tax year, a big job with a lot of moving parts, a backlog of invoices that needs clearing. Retainer packages suit businesses that want consistent ongoing support. We'll work out which fits your current workload.
How quickly can we get started? +
Once the discovery call is done and paperwork is signed, most clients are onboarded and offloading tasks within 48 hours. The onboarding process is straightforward - I've done it enough times to make it quick.
Ready to hand it over?

Book a free 15-minute call. Tell me what's taking up your time.

We'll work out whether my systems are the right fit for your business.
No pressure, no pitch deck.

Book a free call →I typically respond to all enquiries within 24 business hours.
The Real Cost of Hiring

Hiring a Virtual Assistant vs a Full-Time Employee:
what it actually costs a small business in the UK

Why the hourly rate comparison misses the point

A VA charges more per hour than an employee earns. That's true. What that comparison ignores is that you only pay for productive working time.

No National Insurance. No pension contributions. No sick pay. No holiday cover. No IT equipment to buy, no software licences to fund, no mandatory training to book. A VA brings their own tools, their own systems, and their own professional development. When the work stops, the clock stops.

An employee's cost runs whether they're at full capacity or not. A quiet week still costs you the full salary, the NI, the desk space, and the software subscription. A VA retainer scales with what your business actually needs.

What this means for a wellness brand or trades business

For a solo founder running a yoga studio, a plant-based product brand, or a one-person trades operation, the employee model rarely makes financial sense at the point when admin support first becomes necessary. The work isn't eight hours a day, five days a week. It's fifteen or twenty hours a month of inbox management, invoicing, scheduling, and supplier chasing -the kind of task load that drowns a founder but doesn't justify a full salary.

A VA retainer covers exactly that. You pay for the hours you need, you get the experience of someone who has done this work across multiple businesses, and you carry none of the employment overhead.

The hidden cost nobody talks about - your own time

A VA charges more per hour than an employee earns. That's true. What that comparison ignores is that you only pay for productive working time.

No National Insurance. No pension contributions. No sick pay. No holiday cover. No IT equipment to buy, no software licences to fund, no mandatory training to book. A VA brings their own tools, their own systems, and their own professional development. When the work stops, the clock stops.

An employee's cost runs whether they're at full capacity or not. A quiet week still costs you the full salary, the NI, the desk space and the software subscription. A VA retainer scales with what your business actually needs.

A note on these figures

The cost breakdown in this post is based on an infographic by VA industry expert Catherine Gladwyn, whose calculations have been widely cited across the UK virtual assistant community. Her full methodology and verification is available on her website

The figures are based on a full-time employee working standard hours, with virtual assistant hours calculated on the basis that a VA typically requires around half the time to complete the same volume of work - because when a VA stops, the clock stops.

Simona Viskontaite, Executive Virtual Assistant based in London

Cost comparison data sourced from Catherine Gladwyn, VA industry expert.
Full methodology available at catherinegladwyn.co.uk/verify. Reproduced with credit as permitted.

Ready to stop paying for a full-time problem you have part-time?

Zero Chaos Club offers retainer packages from 15 hours per month. No National Insurance, no pension, no IT budget, no HR headaches. Just experienced operations support for the hours your business actually needs.

Ready to hand it over?

Book a free 15-minute call. Tell me what's taking up your time.

We'll work out whether my systems are the right fit for your business.
No pressure, no pitch deck.

Book a free call →I typically respond to all enquiries within 24 business hours.