You pay for the work Not the overhead.
WHAT CONSISTENT SUPPORT ACTUALLY COSTS.
NO NATIONAL INSURANCE. NO PENSION. NO SICK PAY.
A full-time back-office hire costs most construction businesses over £35,000 in year one. A retainer costs a fraction of that - and only runs when your business needs it.
Why hire a back-office support?
Most builders who come to me have already tried doing it themselves. The problem isn't effort - it's that carrying the back office on top of running a crew is two jobs, and one of them is quietly costing you money.
A retainer gives you experienced support for the hours you actually need. The work gets done. The salary, the NI, the pension, the paperwork - none of it.
No National Insurance
No pension contributions
No sick pay or holiday pay
No HR paperwork
How we work together
Three retainer packages, built around what your business actually needs at the stage it's at. You pick the level that fits, we start, and the back office stops being something you think about.
This is what it looks like when the back office stops being your problem.
same business.completeley different week.
- Quote sitting in drafts since Monday - client's already gone elsewhere
- Invoice from three weeks ago still not chased
- Certificate nobody can find and a client waiting on it
- Supplier gone quiet, about to cause a problem on site
- Every call, every question, every problem routes back to you
- Checking emails at 9pm because there's never time during the day
- A Saturday that's supposed to be yours but never quite is
- Quotes out the same day, followed up if there's no reply
- Payments tracked and chased before they get awkward
- Compliance documents filed, findable, and going out on time
- Suppliers managed before they become a site problem
- Problems handled - you hear about them at the weekly check-in
- Finishing on site and actually finishing
- Saturday morning at the football. Breakfast without your phone.
The work's real. So is the admin.
Pick the package that matches where you actually are.
Some builders come to me because the admin has quietly been piling up for months and they want to find out what a week looks like without it following them home. Others know exactly what's slipping - the invoice that keeps getting pushed, the supplier who needs chasing, the compliance document nobody can find - and they need someone to own it before it costs them a client.
Pick the package that matches where you actually are. Not where you think you should be.
The Steady Hands
Handled within one working day.
So you can be on site, not on your laptop.
For the builder still doing every piece of admin himself and ready to hand it over. Inbox managed, quotes sent, invoices chased, diary kept. You stay on site. The right people start hearing your name.
SEE WHAT'S INCLUDED →The Right Hand
Same-day on anything time-sensitive. Everything else within 24 hours.
So you can build the business, not chase it.
For the firm that's grown but hasn't built the back office to match it. Full inbox ownership, RAMS, compliance tracking, supplier management, social media. Nothing falls over between your check-ins.
SEE WHAT'S INCLUDED →The Second-in-Command
Priority access across the full week.
So you can lead the business, not run it.
For the contractor who's built something real but is still too far inside the day-to-day to lead it. A dedicated operational point of contact who knows the business well enough to run the back of it without you in every detail
SEE WHAT'S INCLUDED →Retainer packages. rolling monthly contract with 1 month's notice to cancel. Payment due in full at the start of every cycle. Unused hours don't roll over. All calls and meetings count towards your monthly allowance.